Q. What causes data loss?

A. Data can be lost due to a number of circumstances. The largest contributing factor to data loss is hardware or system malfunction, followed by human error, accounting for almost 75% of all incidences. Rounding out the list is software corruption, computer viruses and natural disasters such as fire and water damage.

Q. How is data retrieved?

A. There are many methods by which data is retrieved, both conventional and non-conventional. In fact, there is no one set way to retrieve data. Each project is analyzed on an individual basis and only then can an action plan be developed. Testing and re-testing the affected media will only serve to further hinder the recovery process and will in most cases cause more damage. State-of-the-art replication technology is most effective. It duplicates data bit by bit reducing the risk of causing further damage to the data.

Q. Can all data be retrieved?

A. No. There are occasions when damage to the data is permanent. However, it is a rare case when absolutely no data is retrievable. Most times, some of the data can be retrieved, even in extreme conditions. On average, about 85% of the time.

Q. How long does data retrieval take?

A. Each project is different and requires unique processes and timelines. Upon receipt of damaged media, a good data recovery service can provide a report within as little as one business day outlining the specifics required to perform the data recovery. While some projects may require several days, even weeks, about 75% of all jobs have a turnaround time of less than 72 hours.

Q. In what format is retrieved data delivered?

A. Advanced Data Recovery will usually return data with the same file names, in the same data type, with the same characteristics, identifiers and in the same structure and location as before the failure. CD’s are the most economical media.

Q. My documents contain confidential information. How can I be sure they’ll remain confidential?

A. Advanced Data Recovery offers clients a secure environment so that they can rest easy knowing their information is kept private. Every member of the team is under non-disclosure. Furthermore, a special secure isolation room with controlled access is available when confidentiality is of the utmost importance such as in the case of sensitive data.

Q. Can data loss be prevented?

A. Backup, backup, backup. Nothing can prevent data loss better than performing routine backups of all your data. Users can save hours, days and weeks of downtime by minimizing their data loss through routine backups. A good anti-virus software package, updated regularly, will also offer some protection against data loss.